Terms and Conditions

By accessing and purchasing from Cowalu, you agree to the following terms and conditions. Please read them carefully to understand your rights and obligations when shopping with us.

  1. Product Information:
    All products are made-to-order. Minor variations in color and design may occur due to production processes. We do not hold inventory, so all items are custom made when ordered.

  2. Pricing and Payments:
    Shipping costs are added at checkout. We accept payment via credit card, PayPal, or other approved payment methods. By placing an order, you authorize us to charge your selected payment method.

  3. Order Processing:
    Orders are processed within 1-3 business days. Production times vary depending on the item, typically taking 5-7 business days. You will receive tracking information once your item is shipped.

  4. Shipping:
    We ship worldwide. Shipping costs are calculated at checkout based on your location. Please note that international shipments may incur customs fees, import taxes, or other charges, which are the buyer’s responsibility. We are not liable for delays caused by customs or shipping carriers.

  5. Non-Refundable Charges:
    Any customs duties, taxes, or other fees paid during the delivery process are non-refundable. You are responsible for covering these charges.

  6. Return Shipping:
    You are responsible for return shipping costs, including any international shipping fees. We recommend using a tracked shipping service, as we are not responsible for lost or delayed return shipments.

  7. Exchange Policy:
    We offer exchanges for defective or incorrect products within 14 days of receiving your order. We do not offer exchanges for size or color selection errors, so please review the size guide carefully before placing an order. Shipping costs for exchanges are the customer’s responsibility unless the product was faulty.

  8. Conditions for Returns and Exchanges:
    Products must be in their original condition, unworn, unwashed, and with original tags intact to qualify for a return or exchange. If the product shows signs of wear or damage, we reserve the right to deny the return and ship the item back at the customer’s expense.

  9. Force Majeure:
    We are not responsible for any failure or delay in performing our obligations due to causes beyond our control, such as natural disasters, strikes, or interruptions in supply chains.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. By using our website and purchasing from us, you consent to our collection and use of your personal data as described below:

  1. Data Collection:
    We collect personal information such as name, shipping address, email address, and payment details when you place an order. This information is necessary to process your order and communicate with you regarding your purchase.

  2. Data Use:
    We use your personal information for processing orders, shipping, and providing customer service. We may also use your information for marketing purposes, but only with your explicit consent.

  3. Data Sharing:
    We do not sell or share your personal information with third parties, except as necessary to fulfill your order (e.g., shipping providers) or comply with legal obligations.

  4. Data Security:
    We take reasonable precautions to protect your data from unauthorized access or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your information.

  5. Your Rights:
    You have the right to request access to the personal data we hold about you, request corrections, or ask us to delete your data. Please contact us if you wish to exercise these rights.

Shipping Policy

  1. Processing Time:
    Orders are typically processed within 1-3 business days. Production for made-to-order items takes 5-7 business days. Shipping times depend on your location and chosen shipping method.

  2. Shipping Rates:
    Shipping rates are calculated at checkout based on your location. We offer standard and expedited shipping options. For international orders, customs fees or import taxes may apply, and these are the responsibility of the customer.

  3. Tracking:
    Once your order ships, you will receive tracking information via email. Please allow 24-48 hours for tracking updates to reflect on the shipping carrier's website.

  4. Shipping Delays:
    We are not responsible for delays caused by customs processing or shipping carriers. Estimated delivery times are only estimates and cannot be guaranteed.

  5. Lost Packages:
    If your package is lost in transit, please contact the shipping carrier with your tracking number. If the issue is unresolved, reach out to us, and we will assist you in filing a claim.

Dispute Resolution and Limitation of Liability

  1. Dispute Resolution:
    Any disputes arising from purchases or the use of our website shall be resolved in accordance with Swedish law. By purchasing from Cowalu, you agree to submit to the jurisdiction of the courts in Sweden.

  2. Limitation of Liability:
    To the maximum extent permitted by law, Cowalu shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our total liability is limited to the amount paid for the product in question.

Intellectual Property Rights

All designs, logos, and content on the Cowalu website are the intellectual property of Cowalu and may not be used without our prior written consent. Unauthorized use of our intellectual property will be prosecuted to the fullest extent of the law.